General Returns
- 30-Day Return Window: Customers may return most items within 30 days of the original purchase date for a refund.
- 20% Restocking Fee: A 20% restocking fee will be applied to all returned items to cover processing and restocking costs.
- Condition of Returned Items: Items must be returned in their original condition, with all tags and packaging intact.
- Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error.
Customized Products
- No Returns: Due to the custom nature of these products, we cannot accept returns on customized items.
Refunds
- Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.
- Method of Refund: Refunds will be issued to the original form of payment.
Additional Notes
- For items returned after the 30-day window, no refunds will be offered.
- Please contact our customer service team at info@dfgoffroad.com for any questions or concerns regarding our return policy.
DFG Offroad
4533 Sunbeam Rd, Ste 503 Jacksonville, Fl. 32257
Please note that this policy is subject to change without notice.